11. Client-Initiated Cancellation
    Cancellations must be submitted in writing via WhatsApp message or email to the Company’s official
    contact. The cancellation date is determined by the date the Company receives the written request.
    Days Before Departure Cancellation Charge Refund to Client
    30 days or more 10% of total package cost 90% refund
    15 – 29 days 25% of total package cost 75% refund
    7 – 14 days 50% of total package cost 50% refund
    2 – 6 days 75% of total package cost 25% refund
    Less than 48 hours / No-show 100% of total package cost No refund
    Peak / Festive Season* 50% or more (as declared) Variable – see booking confirmation

• Peak / Festive Season includes Diwali, Christmas-New Year (24 Dec – 2 Jan), Durga Puja, Eid, and other
  periods declared by the Company at the time of booking. Enhanced cancellation charges apply as
  communicated in the Booking Confirmation.
  Non-Refundable Components: Certain costs such as advance hotel deposits, airline tickets, permit fees,
  and chartered vehicle payments made to vendors may be non-refundable regardless of the cancellation
  timeline. These will be clearly disclosed in the Booking Confirmation.

11. Company-Initiated Cancellation
    In rare circumstances, the Company may cancel or significantly alter a booking due to insufficient
    participant numbers for group departures, safety concerns, force majeure events, or failure of a critical
    vendor.

• Clients will be notified as early as possible and offered a full credit note, rebooking at equivalent value,
  or a refund of the Company’s recoverable amount.
• In force majeure situations, the Company will refund only amounts recovered from vendors after
  deducting administrative costs.
• The Company’s liability for company-initiated cancellations shall not exceed the total amount paid by the
  Client.

11. Refund Process

• All approved refunds will be processed within 7-14 business days from the date of confirmation of the
  cancellation.
• Refunds will be credited to the original payment source (bank account, UPI ID, etc.) used at the time of
  booking.
• The Company will not be responsible for delays caused by the Client’s bank or payment processor.
• Refund deductions will account for payment gateway charges (if any), non-recoverable vendor costs,
  and applicable GST adjustments.
• No cash refunds will be issued. All refunds are processed through official banking channels.

11. Amendment Policy
    Amendments to a confirmed booking (changes to dates, destinations, number of travellers, or services) are
    subject to availability and vendor policies.
    Amendment Type Charge
    Date change (30+ days before departure) 500 per person (+ vendor difference if any)
    Date change (within 30 days) 1,000 per person (+ vendor difference)
    Addition of travellers Pro-rata cost + 200 processing fee

Reduction of travellers Treated as partial cancellation per Clause 11
Destination / itinerary change Depends on cost difference; admin fee 1,000 minimum